Terms & Conditions, Shipping & Returns

These Terms & Conditions apply to purchases made from the TAC-UP GEAR webshop.

By placing an order with TAC-UP GEAR, you acknowledge and accept these terms. We recommend that you read the information below before placing an order.

1. General Information

TAC-UP GEAR is operated by:

Tac-Up Gear AB
Jorunvägen 6
187 74 Täby
Sweden

Organisation number: 556911-4845
VAT number: SE556911484501
Registered for Swedish F-tax (F-skatt)

Email: [email protected]

TAC-UP GEAR is an independently owned Swedish company specialising in tactical, outdoor and field equipment, including Swedish M90 camouflage products, clothing, headwear, gloves, patches and accessories.

Minimum Order Value

The minimum order value is 150 SEK.

Unfortunately, we are unable to process orders with a total product value below 150 SEK.

The minimum order value applies before shipping costs.

Order Confirmation

After placing an order, you will receive an order confirmation by email containing your order details and order number.

Please make sure that you enter a valid email address when placing your order.

If you do not receive your order confirmation, please check your spam or junk mail folder.

If you believe that you entered an incorrect email address, or if you have questions regarding your order, please contact us and include your order number whenever possible.

Please note that emails from TAC-UP GEAR may occasionally be filtered as spam by some email providers.

Product Variations

Some products may show minor variations between individual items or production batches.

Examples may include differences in camouflage shades, materials, cords, cord locks, stitching, patch colours, borders or other manufacturing details.

This is particularly relevant for products manufactured by different suppliers or in different production batches. Camouflage patterns and colours may also vary slightly depending on the production batch.

Some patches may not be perfectly centred due to manual manufacturing, cutting or merrowed borders.

These minor variations do not necessarily constitute a product defect.

Returned Products

A product may occasionally have been previously returned by another customer.

If this occurs, the product will not necessarily have the original manufacturer's packaging or presentation. Returned products are only resold when they are unused and in new, saleable condition.

Prices and Product Information

The price displayed at the time an order is placed is the price charged for that order.

Product descriptions, specifications, availability and prices may be updated from time to time.

We reserve the right to correct obvious errors in product information or pricing.

Stock Availability

Although we make every effort to keep our stock information accurate, there may occasionally be differences between our online stock information and our actual physical stock.

If an ordered product is unavailable, we may need to cancel the affected order or part of the order.

If an order is cancelled because a product is unavailable, any payment made for the cancelled item(s) will be refunded.

2. Payment

Available payment methods are shown during checkout and may vary depending on your country and order.

Payment may be available through the payment providers and methods presented during checkout, such as card payment, Swish or other available options.

Payment instructions and the available payment methods shown at checkout are the applicable options for your order.

3. Shipping

We ship orders from Sweden to Sweden and selected international destinations.

Shipping availability, shipping methods and shipping costs may vary depending on the destination, order size and weight.

Shipping within Sweden

Orders within Sweden are normally shipped using PostNord services such as letter, Varubrev, Skicka Lätt or parcel delivery, depending on the size and weight of the order.

The current standard shipping cost within Sweden is 39 SEK for applicable private customer orders.

For companies and authorities within Sweden, the shipping cost is currently 240 SEK where the applicable business shipping method is used.

Shipping to Selected International Destinations

TAC-UP GEAR ships to selected countries outside Sweden.

We do not necessarily ship to every country or territory worldwide. Available destinations and shipping options are determined by the countries currently supported in our webshop checkout.

The current standard shipping cost for available destinations outside Sweden is 189 SEK, regardless of order quantity or product, unless another shipping cost is shown at checkout.

International orders may be shipped as letter mail, air mail or postal parcels depending on the size and weight of the shipment.

Handling Time

Orders are normally dispatched within 2–3 working days.

During periods such as Christmas, Easter, Swedish public holidays, summer holidays and other periods of unusually high workload, handling times may be longer.

In exceptional circumstances, handling and response times may take up to 2–3 weeks.

Delivery Times

Delivery times outside Sweden vary depending on destination, postal services, customs procedures and local delivery conditions.

As a general indication, delivery to international destinations may take approximately 1–2 weeks, but delivery can take considerably longer depending on the destination and circumstances outside TAC-UP GEAR's control.

Customs processing, postal delays, inspections and other events outside TAC-UP GEAR's control may cause additional delays.

Combined Shipments

If you place more than one order before your previous order has been dispatched, we may combine the orders into one shipment when practical.

We also reuse suitable packaging materials whenever possible as part of our effort to reduce unnecessary waste.

Business Deliveries in Sweden

Orders sent to companies or authorities in Sweden may be shipped using registered or trackable postal services.

The recipient should therefore be prepared to collect the shipment from the designated postal service point if delivery cannot be made directly to the recipient.

Damaged Shipments

If your package appears to have been damaged during transportation, please report the damage to the postal carrier or collection point as soon as possible.

Please also contact TAC-UP GEAR if the contents have been damaged.

4. Undelivered or Uncollected Packages

If a package is not collected and is returned to TAC-UP GEAR by the postal service, a handling fee of 150 SEK may be charged to cover costs associated with the returned shipment.

This does not affect any statutory consumer rights that may apply.

5. Right of Withdrawal

For consumers purchasing online within the EU and other jurisdictions where statutory withdrawal rights apply, you generally have the legal right to withdraw from your purchase without giving a reason.

For consumers in Sweden and the EU, the standard withdrawal period for distance purchases is 14 days from the day after the goods are received.

You may also contact us before receiving the goods if you wish to exercise your right of withdrawal.

To exercise your right of withdrawal, contact TAC-UP GEAR within the applicable withdrawal period and provide:

• Your order number
• The product or products concerned
• A clear statement that you wish to withdraw from the purchase

We will then provide you with the information needed to return the product.

Condition of Returned Products

Returned products should be handled with reasonable care.

To the extent permitted by applicable law, the customer may be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Products should therefore be returned unused and in good condition whenever possible.

Original packaging should be included where reasonably possible.

Return Shipping

Unless otherwise required by applicable law, the customer is responsible for the cost of returning an item when exercising the right of withdrawal.

Returns sent with payment due on delivery or similar arrangements will not be accepted.

Refunds

After the returned goods have been received and inspected, the applicable refund will be processed using the original payment method where possible.

Any refund will be made in accordance with applicable consumer legislation.

6. Size Changes and Exchanges

If you have ordered the wrong size, please contact us as soon as possible and include your order number and the product concerned.

Size exchanges are subject to product availability.

The customer is normally responsible for return shipping costs for a size exchange unless otherwise required by applicable law or agreed with TAC-UP GEAR.

The return address and instructions will be provided after you contact us.

Please contact us before sending anything back.

7. Defective or Incorrect Products

If you receive a defective, damaged or incorrect product, please contact TAC-UP GEAR as soon as possible.

Include your order number and information about the problem, and if appropriate, photographs of the product or damage.

We will assess the issue and provide an appropriate solution in accordance with applicable consumer legislation.

Do not return a defective or incorrect product before contacting us unless otherwise instructed.

8. Products Excluded from Returns for Hygiene Reasons

Certain products may be excluded from the right of withdrawal where an applicable statutory exception applies, particularly products that are unsuitable for return for hygiene reasons once their protective seal or packaging has been opened.

This may include certain personal-use products such as underwear.

Any such exclusion will be communicated where applicable.

9. Product Use and Legal Responsibility

TAC-UP GEAR sells commercial tactical, outdoor, field and military-inspired equipment.

The customer is responsible for ensuring that any product purchased from TAC-UP GEAR may lawfully be purchased, possessed, carried and used in the customer's country or jurisdiction.

This includes, where applicable, products featuring infrared/IR properties, reflective or identification features, and products treated with anti-mosquito finishes such as Permethrin.

TAC-UP GEAR does not guarantee that a particular product is lawful for a particular use in every country or jurisdiction.

The customer is responsible for complying with applicable local, national and international laws and regulations.

10. Personal Information

TAC-UP GEAR processes customer information when necessary to administer orders, payments, deliveries, customer service and other webshop-related activities.

Personal information is handled in accordance with applicable data protection legislation.

Information may be shared with service providers that are necessary to operate the webshop and fulfil an order, such as payment providers, shipping companies and technical service providers.

We do not sell customer personal information to third parties.

11. Newsletter and Marketing Emails

If you have subscribed to the TAC-UP GEAR newsletter, you may unsubscribe using the unsubscribe option provided in the newsletter.

If you cannot access a previous newsletter or are unable to unsubscribe, contact us at [email protected] and we will assist you.

12. Changes to These Terms

TAC-UP GEAR may update these Terms & Conditions when necessary, for example when our services, products, payment methods, shipping arrangements or applicable legislation change.

The terms applicable to an order are those in effect at the time the order is placed, subject to mandatory consumer protection legislation.

13. Applicable Law and Consumer Rights

TAC-UP GEAR operates from Sweden and Swedish law applies to the extent permitted by applicable law.

Nothing in these Terms & Conditions limits any mandatory consumer rights that apply to you under the laws of your country of residence.

For consumers within the EU, applicable Swedish and EU consumer protection legislation applies to the extent required by law.

If you have a question, complaint or concern regarding an order, please contact us first so that we can try to resolve the matter directly.

14. Company Information

Tac-Up Gear AB
Jorunvägen 6
187 74 Täby
Sweden

Organisation number: 556911-4845
VAT number: SE556911484501
Registered for Swedish F-tax (F-skatt)

Email: [email protected]

PlusGiro: 118 38 45-5
Bankgiro: 5003-9437

TAC-UP GEAR is an independently owned Swedish webshop operated by Tac-Up Gear AB.